Keep customer questions visible, prioritized, and accountable.

Triage, context gathering, drafted replies, escalation, repeat-issue detection, and resolution follow-up belong in Support.

Assigned automations and their results have a predictable home instead of disappearing across disconnected tools.

The space carries the relevant business context and focuses conversation on owned work. New automation construction still starts in Ask Knox.

Viewing or discussing work does not grant new provider permissions or bypass the central build-and-approval flow.

Runs, exceptions, approvals, and recovery records remain tied to the automation version that produced them.